Creating Great Customer Service with Bob Phillips | Power Up! with NSA North Texas – Episode 28

You may think a "fish philosophy" is simply dragging the boat to the lake on a lazy Saturday morning, but you may not know what selling fish can teach you about incredible customer service. Bob Phillips is one of the few trainers in the country on the FISH! Philosophy, developed by watching fishmongers at Pike’s Place Fish Market in Seattle.

What are the "four practices" to create great service? How are companies using this relatively simple program? Why is it still relevant two decades later?

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